How to Sell Online during the COVID-19 Crisis

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In order to win this inevitable battle and fight against COVID-19, we must work together and share our experiences around the world. Join us in the fight against the outbreak through the Global MediXchange for Combating COVID-19 (GMCC) program. Apply now at https://covid-19.alibabacloud.com/

During any emergency, our spending habits change. During the current Coronavirus Disease 2019 (COVID-19) crisis, we’ve seen shopping malls and supermarkets close, individuals self-isolate, and periods of confinement enforced in some areas.

As a result, footfall has plummeted and some retailers have also had to cope with shoppers stockpiling and panic buying certain goods, a practice which has further disrupted the world’s supply chains and the wider retail sector.

Retailers must react to these changes quickly to ensure the future health of their business. With the Alibaba Cloud E-Commerce Solution for Retail, you can open a simple digital storefront in less than five days. Such agility is vital for retailers to compete and meet the changing face of a crisis like the COVID-19 epidemic.

Introducing E-Commerce

Our E-Commerce Solution for Retail provides a range of cloud-based services to retailers, helping them get online as quickly as possible to make sure their revenue streams don’t dry up during the COVID-19 crisis.

Using this solution, we can help your retail business open a digital storefront for your customers. We can help you set up a simple business-to-consumer (B2C) e-commerce platform in less than five days. This includes both the deployment and necessary training to run your online store.

Because of the cloud-based nature of our E-Commerce Solution for Retail, you can reduce your operational and management costs, cope with high business concurrency, and strengthen your layered security protection.

Thanks to the scalability of the cloud, you can also meet surges in demand and integrate new services into your e-commerce solution to continue to meet customer demand.

That’s not all. Using an e-commerce solution, you get a complete record of your customers, their orders and transaction data, which you can use to further optimize your business.

By integrating our e-commerce services and big data capabilities, you can also develop different applications, process massive data sets and extract actionable insights to make the right business decisions going forward.

This data-driven approach provides traditional retailers with a business opportunity to predict and proactively respond to customer demand, which is an advantage that is not available with most offline channels.

Established E-Retailers

At Alibaba Cloud, we provide a range of solutions to help established e-retailers widen their reach in the online world.

For example, if you want to provide an omnichannel shopping experience, our E-Commerce Solution for Retail can also help you set up business-to-business-to-consumer (B2B2C), and online-to-offline (O2O) offerings in less than 25 days.

Alibaba Cloud also provides businesses with a vast range of online communication channels to connect with customers in the digital world. You could, for example, leverage our Live Video Broadcast Solution to launch a large-scale live stream shopping event with your online shopping advisors.

In fact, our comprehensive suite of cloud-based products and services can provide your retail business with everything its needs to connect with staff and customers, allowing you to operate efficiently and securely in the online world.

Our cloud-based infrastructure recently supported the 2019 Double 11 Festival, where we helped Alibaba generate over 38.4 billion USD during the 24-hour shopping extravaganza. At the event’s peak, Alibaba Cloud also processed 544,000 orders per second. More recently, we helped retailer Lin Qingxuan cope with the COVID-19 outbreak by providing an omnichannel online shopping experience.

Thanks to Alibaba Cloud, even if your customers cannot get to a physical retail store, they are still connected with your stores in the digital world. To find out more about our E-Commerce Solution for Retail, please click here.

While continuing to wage war against the worldwide outbreak, Alibaba Cloud will play its part and will do all it can to help others in their battles with the coronavirus. Learn how we can support your business continuity at https://www.alibabacloud.com/campaign/fight-coronavirus-covid-19

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